Service providers with their own operator center(s) who are looking to migrate from their legacy DA platform to a cloud-based system can do so using USDA’s Platform as a Service (PaaS) offering. PaaS allows you to quickly transition to a flexible, less costly DA platform with minimal upfront investment and ongoing maintenance expense, all for a low transaction cost.
PaaS can also be used to quickly deploy general (non-DA) contact centers. Use our cloud-based ACD platform, based on contact center technology from Avaya, to create a small, medium, or large call center – with centralized or decentralized home agents – in a matter of weeks with minimal upfront investment and ongoing maintenance expense.
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