US Directory Assistance makes your business our business, so that you can focus on the most important tasks.

Platform as a Service

Service providers with their own operator center(s) who are looking to migrate from their legacy DA platform to a cloud-based system can do so using USDA’s Platform as a Service (PaaS) offering.  PaaS allows you to quickly transition to a flexible, less costly DA platform with minimal upfront investment and ongoing maintenance expense, all for a low transaction cost.

PaaS can also be used to quickly deploy general (non-DA) contact centers.  Use our cloud-based ACD platform, based on contact center technology from Avaya, to create a small, medium, or large call center – with centralized or decentralized home agents – in a matter of weeks with minimal upfront investment and ongoing maintenance expense. 

Contact us to learn more