US Directory Assistance makes your business our business, so that you can focus on the most important tasks.

Directory Assistance

US Directory Assistance provides wholesale directory assistance to CLEC's, VoIP Providers, Resellers, and other service providers.  With our world-class service delivery platform we'll deliver the numbers your customers need quickly, courteously, and accurately.

Our cloud-based DA platform provides you with the most reliable, flexible, and feature rich wholesale DA solution available today.

Live Operators

Our operators handle every call professionally and courteously.  Our rigorous training and quality assurance program ensure consistent, high quality call handling.

Automation

With advances in speech recognition technology, fulfilling a directory assistance inquiry can be satisfied without having to interact with an operator.  Calls that cannot be handled by the platform default to a live-operator for assistance.

Enhanced DA

Give your customers access to ATM locations, dining guides, movie guide and listings, driving directions, traffic reports, weather reports, stock quotes, sports scores, lottery numbers, horoscopes.

Ad-Based DA

Ad-supported directory assistance which provides additional opportunity to match merchants with callers and reduce the cost that you pay for wholesale DA service.

Bi-Lingual

Knowledgeable, cordial, and fluent our Spanish speaking agents will enhance your brand and your profitability with America's fastest-growing demographic.

Call Completion

Call completion adds convenience for your customers while enhancing your brand and your bottom line.  You can choose to complete all calls or provide callers with the option to complete their call. 

Custom Branding

We'll answer your calls using a custom branding announcement on the front-end of the call.  Simply send us a .wav file with your recorded announcement or we can create one for you.

Connectivity

Options include peer-to-peer SIP, toll free, DID, or direct connect TDM.

SMS Test Back

Wireless carriers can give their customers the option of having an SMS Text Message containing the requested listing information sent to their wireless device.

Data Quality

Access to the freshest listing data is essential for quality service. US Directory Assistance utilizes the LSSi national listing database contains more than 160 million business, residential, and government listings. The database is updated daily.

Reliability

Our systems were designed for optimum reliability. Redundant switching modules, back-up power, network diversity, geographically dispersed call centers form the backbone of our commitment to uninterrupted service.